Terms and Conditions

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Delivery will be within 24 to 48 Hours

Items will be delivered on first cum basis and will be tried to deliver within the same day within Kuwait and 7 working days if ordered within GCC countries. Orders placed between 8 AM to 4 PM will be delivered within the same day or maximum by next day! Orders placed on Friday and Saturday the delivery will be carried out on Sunday between 8:00 Am to 4:00 pm any orders after 6 PM will be delivered the next day.

Signature Requirements

Signature upon delivery required for all shipments.

Shipping Rates for Deliveries

1KD per order


Receiving a Refund

You will receive your refund after we receive and process your returned items.

Refund is only against Manufacturing defect of the product; Defected items needs to be inspected by the service team and in good condition and carries all accessories!! You will need to bring the unit to our service center located at Mazaya Tower 2, 7th Floor
Khalid Ebn Al Waleed St
Sharq, Kuwait City
Working hours: 8:00 am to 4:00 Pm (Friday & Saturday off)

How Refunds are issued

If you paid by K-Net/ Master/Visa - Your refund will take place upto 20 working days after your return is processed
* credit card fees will be applied

Order Cancellation Policy

You may return most new, unopened items sold within 3 days of delivery for a full refund. two way shipping will be charged. Return request can be sent online (Contact us) by email or by phone. Items should be returned in their original product packaging.

Your order begins processing immediately after you click Place Your Order on the "Confirm and submit" page. During processing time it may be possible to cancel your order, but once the order moves into the shipping process, it cannot be canceled.

Order Cancellation

Ultramed reserves full rights to cancel the orders which are placed because of technical problems, are generated through wrong technical process or typing mistakes. In such case, customer will be approached via phone or email to intimate about a problem with reason for cancellation.